Address
Form of work
SalaryComplaints Case Handler
Leeds
GBP24,000 - GBP26,000
Hybrid Working Available
This client is looking to increase the workforce due to increased demand. The team will consist of 5 people.
As a Complaints Case Handler, the role will involve looking after complaints that arise and seeing these through to resolution. You will be working with both the complainant and the business the complaint is referring to. The role involves using email, telephone and a CRM system to communicate and leave a trail of the communications.
You must be an organised, great listener, patient, strong negotiator and understanding person.
The vacancy involves working to a high standard of compliance.
Duties include.
- Acting as the first point of contact in a very professional and understanding manner
- Acting upon incoming calls and emails
- Mediating between 2 parties to resolve disputes.
- Working towards KPI s and targets
- Escalating disputed where necessary and supporting colleagues when required
Person Specification:
- Experience handling cases or complaints
- Able to work in a busy environment.
- Good Listening Skills
- Negotiation skills
- Able to prioritise workload and work to strict deadlines.
- Previous experience in administration
- Confident in talking to people and able to mediate where necessary.
Hours of Work
- 9am 5pm Monday Friday
- 25 Days Holidays + Statutory
- Onsite Parking
- Company Pension
Complaints Case Handler is a specialist division here at Venatu Recruitment Group. If you are currently seeking a Complaints Case Handler vacancy and feel you match the desired criteria, please do get in touch and we would be happy to discuss the role with you in further detail.
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