Complaints Coordinator

Have you got experience of working as a Complaints professional? Are you well versed and knowledgeable of FCA regulations and guidelines? Maybe you’ve worked within the Finance sector and are seeking to move into a more commercial setting?

This unique opportunity has arisen to work within one of Kettering’s most well-respected company’s, with a worldwide product and brand, plus a history that spans over a century you’ll certainly find yourself fully immersed in this busy and responsible role.

You’ll be totally responsible for managing the complaints handling procedure under the Finance Department, reporting, and providing analysis to senior management.

For this role a salary of £28,000-£30,000, plus a bonus is offered along with other great benefits we’d be more than happy to tell you about.

Role responsibilities

• Total and complete management of the complaints handling procedure. Answering complaints in line with business guidelines and providing accurate reporting to the finance team
• Extensive interdepartmental collaboration with compliance, credit finance, legal and portfolio managers ascertaining pertinent information to aid complaint investigations
• Provide route cause analysis to the Finance Department aiding process changes as required
• Maintain and continually improve training documentation for internal and external associates

What we require from you

• Have complete, robust understanding of FCA DISP guidelines and regulations
• complaints experience
• Self-starter, strong initiative, self-managed
• Highly competent IT skills including Microsoft Office with excellent written and verbal communication skills
• An ability to hone and cultivate professional working relationships with stakeholders, regulatory bodies and other departments across the business
• Multi-tasking will be your superpower

Our client is considered a 'core’ firm by the Financial Conduct Authority (FCA). As such, any candidates who apply for this role should know that the business will undertake any required steps including (but not limited to) capability assessment, obtaining regulatory references, criminal record and credit checks in order to determine suitability for the role. The successful candidate accepting this role will also be required to conduct themselves in accordance with our clients requirements and the then applicable expectations of the FCA.