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Form of work
Salary We are recruiting a Complaints coordinator on behalf of our prestige client based in Kettering, as a complaints handler you will be the central figure for managing complaints.
As a Complaints coordinator your responsibilities will include;
Have full and robust understanding of the FCA DISP guidelines and ensure that all activities within their scope of responsibilities are handled in line with this.
Establish when the customer is making an “expression of dissatisfaction” and then manage this appropriately.
Answer complaints in line with business complaints handling procedures. Where possible resolve customer complaints within 24 hours. Always adhere to FCA guidelines and meet all deadlines.
Ensure customers who have suffered or are at risk of detriment are put in the position they would have been had an error not been made
Develop and maintain robust training documentation for both internal associates but also for the Franchise Network and external sales team
Deliver training to Appointed Representatives and Mobile Company Store Managers as a preventative measure where potential issues are identified.
The ideal candidate will have the following;
Strong ability to work independently and self-manage
Exhibits strong written and verbal communication skills
Excellent computer skills
Adaptability/ Flexibility
The Employment package on offer;
£25,000 – £30,000 Per annum
Monday - Friday
0830 – 1700
30 days annual leave
Life assurance
High street discounts
Matched pension scheme
Additional Benefits
