Company

Shawbrook Bank LimitedSee more

addressAddressEngland
CategoryCustomer Service

Job description

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

  • Want to be part of a bank built for the dynamics of the modern world
  • Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
  • Enjoy finding new and better ways to solve complexity and make things happen
  • Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
  • Care about society and the environment and want to be part of a business that cares too
  • Want to continue to grow professionally and be the best version of yourself

Request

  • Good standard of education; must include English & Maths Experience
  • Demonstrable experience of working with FCA regulated complaints as a complaint handler
  • Strong experience within banking industry
  • Experience of working to tight deadlines
  • Experience of working in a team. Technical / Specialist Knowledge & Skills
  • Computer literate (good knowledge of MS Office suite – Excel, Word, Power-Point)
  • Understanding of FCA Handbook including relevant DISP rules and requirements
  • Adaptable & flexible
  • Excellent communication skills required including verbal and written.
Refer code: 3423780. Shawbrook Bank Limited - The previous day - 2024-06-21 22:20

Shawbrook Bank Limited

England

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