Complaints Handler

This is a fantastic opportunity to join a national Utilities organisation as a Complaints Handler on a permanent basis, based in Milton Keynes. This is an ideal role for candidates with experience within Complaints Handling looking for a new challenge, living locally to Milton Keynes. Please note this is a permanent, full time role based in Milton Keynes with hours of Monday to Friday, 8am - 5pm with a one hour lunch.

Client Details

The client is a leading Utilities organisation with offices nationwide. Due to growth they have created a Complaints Handler role to be based in their office in Milton Keynes on a permanent basis. The role will predominantly involve answering queries and complaints, and taking ownership of these from start to finish.

Description

As a Complaints Handler, your key responsibilities will be:

• Answer incoming queries from tenants and log accurately via system
• Handle any complaints with excellent customer service, taking ownership of the issue from query to resolution.
• Escalating queries/ complaints if necessary
• Work closely with other departments to ensure queries are responded to in a timely manner.
• In some cases you will be required to schedule engineers to attend site visits to solve issues
• Very occasionally, site visits may be required across the Northern Home Counties for very complex issues (which will be few and far between)
• Proactively track trends across complaints to identity common themes

Profile

The ideal candidate will:

• Have experience in Complaints Handling (necessary) ideally in a similar industry (e.g.utilities, property, retail)
• Strong communicator
• Customer Focused
• Live locally to Milton Keynes
• Able to work full time Monday to Friday 8am-5pm
• Scheduling experience (ideal but not necessary)
• Car driver

Job Offer

A competitive salary, progression opportunities and excellent benefits including 26 days annual leave plus bank holidays