Complaints Handler

Position: Complaints Handler
Location: Milton Keynes - MK12
Salary: Up to GBP30k
We have an opportunity for a Customer Complaints Officer to join our e Responsive Maintenance Team. With offices in Milton Keynes, you will ideally be living within commuting distance as this role will be office based.

The key focus for this role will be to liaise with tenants and the Client, to ensure that the complaint gets resolved as quickly as possible, To do this you will need to take full responsibility of the complaint from when receiving it to the end, this will involve booking works into diaries and making sure the works are carried out on the appointment date given to the tenant, also keeping tenants fully updated by phone or may require a site visit with the progress of works.

Key Accountabilities will include:

• Take full control of the complaint from receiving to the completion.
• Booking works that are part of the complaint into the Opp s / contractor diary.
• Liaise with residents regarding complaints
• Deal with complaints from beginning to closed cases.
• Chase contractors for completions
• Liaise with Tenants and the Client.
• Attend Client meetings.
• Work alongside Contract manager to highlight any trends.
• Carry out site visit when required to discuss complaint with tenant.

Experience

• Complaints experience
• Stage 1, Stage 2 Complaint experience
• Knowledge or repairs and maintenance
• Experience is a social housing background or similar

If you are interested please apply with your CV or call Leah Seber at Build Recruitment

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.