Complaints Handling Specialist

Are you a passionate problem solver with a strong background in complaints and resolutions? Our client are a leading travel provider seeking a dedicated professional to join their team and contribute to their continued success.
As a Customer Resolutions Specialist, you will ensure customers receive the high-quality service. While predominantly focused on complaints, you'll play a pivotal role in supporting the company's objectives and maintaining their reputation for outstanding customer service.

• Handle customer calls and emails, addressing queries and resolving issues related to their bookings.
• Assist team members in addressing customer queries effectively.
• Investigate booking histories to provide balanced and informed responses.
• Complete post-sale activities essential for the company's operations.
• Resolve customer complaints and queries over the phone and via email.
• Respond to customer feedback and reviews promptly.

If you're ready to bring your expertise in Complaints Handling to our team, contribute to our success, and continue learning and growing with us, we'd love to hear from you! Apply now to embark on an exciting journey.
Job Type: Full-time
Salary: £26,000.00-£28,000.00 per year
Schedule: Monday to Friday with weekend availability
Location: Office based in Altrincham