Address
Form of work
SalaryComplaints Officer
£30,508 per annum
London (Hybrid Working)
Permanent, Full (37.5 hours per week)
About THCH
When you become a part of THCH, you have the opportunity to contribute to work that goes beyond bricks and mortar - work that changes lives and creates lasting impact. By offering local, sustainable, and affordable services delivered by talented people, we create places people are proud to call home.
If you are passionate about community development, bursting with fresh ideas and innovative approaches, and looking for challenging yet rewarding projects, we’d love for you to be a part of our journey.?
About the role
At THCH we see the role of the Complaints Officer as a dynamic role that can be impactful for positive change within the repairs department. Assist us to be on the front foot in addressing customer complaints, to analyse trends within the department and help to shape the direction of travel with the HRME.
Do you have good communication skills and able to interact at all levels. Have strong written skills, knowledge of working with external stake holders i.e. Members enquires, councillors, Ombudsman, produce weekly & monthly reports, a creative thinker who’s able to think outside the box, maintain work standards to a very high levels, meet tight deadlines, energetic, enthusiastic.
About you
Do you have good communication skills and able to interact at all levels. Have strong written skills, knowledge of working with external stake holders i.e. Members enquires, councillors, Ombudsman, produce weekly & monthly reports, a creative thinker who’s able to think outside the box, maintain work standards to a very high levels, meet tight deadlines, energetic, enthusiastic.
If this is, you then you need to apply as you are the person, we want at THCH and make this role effective, strong solution outcome focus.
What we offer you
Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.
Closing date for applications: 12 noon 26th February 2024
Interview Date: W/C 4th March 2024
