Swedish Speaking Complaints Handler

Job Title: Swedish Speaking Complaints Specialist - FTC

Location: Kingston with onsite parking and easy access to public transport

Contract type: 12-month FTC

Working pattern: Monday to Friday, 9am to 5pm or 8am to 4pm

Salary: £28,000 to £30,000

Our client offers the following perks:

• Hybrid working pattern - must be local to Kingston Upon Thames
• Comprehensive medical insurance, pension, and life assurance
• Bonus incentive
• 25 days of annual leave plus bank holidays
• Fantastic facilities, including pay-day pastries!

Are you fluent in Swedish and passionate about providing exceptional customer service? Our client, a leading company within their industry, is seeking a Swedish Speaking Complaints Specialist to join their team on a 12-month FTC. As the first point of contact for customers and consumers, you will play a crucial role in managing product complaints and adverse events.

Key Responsibilities:

• Handle telephone and email complaints, ensuring timely and accurate logging of all interactions
• Maintain regular communication with consumers, providing updates on the progress of their cases
• Log all events and communications related to each case in the designated system
• Ensure compliance with company guidelines in logging product complaints
• Review and escalate medical query cases as necessary
• Provide coverage for complaint management and compliance duties when required
• Work independently and collaboratively within the team, sharing knowledge and supporting colleagues as needed
• Build strong relationships with internal and external stakeholders
• Demonstrate a positive and open-minded approach, supporting company strategy and embracing change
• Take ownership of issues and exhibit quick learning and problem-solving skills
• Keep financial considerations in mind when carrying out responsibilities

Requirements:

• Fluency in written and spoken Swedish
• Strong customer service experience
• Proficient IT skills

This is an excellent opportunity to join a dynamic and innovative pharmaceutical company. If you are a self-motivated individual with a passion for customer satisfaction, we would love to hear from you. Apply today and take the first step towards a rewarding career with our client.

We do aim to get back to everyone however due to the high volume of applications we cannot guarantee a direct response. If you do not hear back within 2 weeks, then unfortunately this means your application has been unsuccessful.

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