Complaints Officer

Complaints Officers urgently required (Housing & Local Authorities experienced)

A Housing Provider based in Surrey is expanding their complaints department, meaning the need for self-starters to joining the team.

Contract length - 3 months (temp to perm)

Working pattern - Hybrid working (office and home based)

Responsibilities:

• Administration of all complaints, Members Enquiries, MP Enquiries, Housing Ombudsman enquiries etc. received
• Logging and assigning all Complaints for investigation and response to the relevant Service Manager
• Monitoring and accurately recording all complaints received
• Ensuring that investigation/response deadlines are adhered to and providing regular updates
• Answering calls from those wishing to make a complaint, many of whom are often upset and angry with aspects of the service provided, showing empathy and offering suitable reassurance, support and information on how to make a formal complaint
• Assisting with complaints that are escalated to Stage 2
• Comply with Housing Ombudsman requests about complaints being investigated/adjudicated
• Communicate and liaise with colleagues to gain information for complaint investigation and to ensure completion to required deadlines

Apply with your up to date CV attached.

We would like to attract talent from all corners of the Public Sector for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better.