Stage 1 Complaints Officer - Homelessness

• Stage 1 Complaints Officer - Homelessness, Housing Need and Intervention and Prevention
• Public Sector - Local Authority
• Full Time - Monday to Friday, 9am to 5pm, 36 hours per week
• Temporary Role - 3 months with possible extension
• £19.95 per hour PAYE / £25.72 per hour Umbrella (increasing to £26.95 per hour Umbrella after 12 weeks)
• up to 28 days Paid Annual Leave per holiday year (increasing to up to 37 days per year after 12 weeks) - PAYE ROUTE ONLY
• Hybrid Working - 3 days in office (based in Croydon), 2 days at home
• IT equipment provided

Essential knowledge:

• Understanding of any legislative framework and government guidelines for handling complaints relating to Housing Needs, Homelessness, Intervention & Prevention
• Working knowledge of best practice in handling complaints and customer feedback
• Up-to-date knowledge of service improvement in other local authorities and changes in legislation that affect key services

Essential experience:

• Complaint handling experience in Housing Needs, Homelessness, Intervention & Prevention
• Issuing responses to Stage 1 Complaints and member enquiries
• Experience of working closely with different levels of staff up to an including chief executive level, gaining credibility across all levels

Essential skills and abilities:

• Strong oral communications skills using a range of methods, including delivering presentations
• Strong written skills, providing clear and unambiguous reports on complex issues and not use jargon
• Ability to manage and deliver a range of complex projects, tasks and activities
• Practical problem solver, with a focus on efficiency, value for money and the effective management of conflicting priorities
• Ability to demonstrate resilience when facing contradicting priorities or demanding workloads
• Good facilitation skills
• Creative and innovative with ideas and approach
• Ability to build and maintain strong relationships at all levels
• Ability to influence at all levels of the organisation - and unafraid to constructively challenge
• Able to process and analyse a broad range of data quickly and effectively
• Outstanding ability to work well in a team
• A determination to deliver a high quality of service
• A consistently positive attitude to change
• Excellent organisational skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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