Complaints Officer (Housing) - Hackney

Salary: £24.53 an Hour

Full-Time (37 hours)

Contract: Three Months – Possibly beyond

This post is responsible for a caseload of investigations of complaints at stage 2 of the Council's Complaints Process made against the Housing Service which includes communication with complaints, information gathering from services, challenging performance, use of investigation skills and report writing.
The post holder will also be responsible for cases that escalate to the Housing Ombudsman and ensuring timely responses and provision of information requested.

Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Liam Heddle on liamh@4recruitmentservices.com