AddressComplaints Resolution Handler
Anderson Knight working with a leading organisation within the financial services industry. They are currently looking to recruit a Complaints Resolution Handler, reporting to the Complaints Team Leader. The main responsibilities include coming to a resolution in compliance with company process’ and procedures.
Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training (5-6 weeks).
Hours – Mon-Fri 08:00-20:00
Weekends – 09:00-18:00
Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training (5-6 weeks).
Salary – £23-25k
Key Responsibilities:
· Efficiently log, manage, and resolve complaints raised by customers.
· Take ownership of assigned complaints caseload, managing them through to resolution.
· Adhere strictly to internal procedures and processes.
· Maintain high standards of professionalism and customer service.
· Collaborate closely with internal departments to facilitate resolution.
· Provide regular updates to customers on complaint progress.
· Proactively identify trends and contribute to prevention strategies.
· Liaise directly with FOS in reaction to any complaints escalated to them.
Requirements:
· Previous complaint handling experience, ideally within a financial services organisation.
· Experience handling customer enquiries.
· Awareness of the FCA handbook, particularly SYSC, CONC and DISP.
· Strong written and spoken English.
· Attention to detail.
· Ability to build strong rapport.
Benefits:
· 33 days holiday 25 days annual and 8 public days
· Birthday day holiday
· Discretionary bonus
· Up to 15% pension contributions
· Eyecare/PMI
