Company

Government Recruitment ServiceSee more

addressAddressBurnley, Lancashire
type Form of workFull time
salary Salary£29,500 per year
CategoryCustomer Service

Job description

This is an exciting opportunity for a Complaints Resolution Manager within Retirement Services Directorate (RSD). Retirement Services have multiple service lines including Pension Credit, State Pension, Carer’s Allowance, Attendance Allowance, International State Pension, Bereavement Support Payments, Funeral Expense Payments, Winter Fuel and Pre-Retirement.

In the role of Complaints Resolution Manager, you will be expected to undertake the following activities across all service lines:

  • Responding to complaints about service failure from customers and/or their representatives.
  • Maximising use of telephony as the preferred means of resolving complaints.
  • Effective drafting of letters, including to MPs, ensuring compliance with Cabinet Office and DWP communication standards.
  • Delivering a high-quality service, ensuring clearance of complaints within Cabinet Office and gov.uk timeframes.
  • Compliance with DWP policy and guidance.
  • Developing effective relationships with key stakeholders across the wider team and department.
  • Setting priorities to meet the needs of customers whilst keeping colleagues and stakeholders informed.
  • Identification and expedient escalation of particularly sensitive cases.
  • Providing timely feedback on complaints to support resolution of issues identified both internally and in the wider Department.
    Refer code: 2749601. Government Recruitment Service - The previous day - 2024-02-09 18:08

    Government Recruitment Service

    Burnley, Lancashire
    Popular Resolution Manager jobs in top cities
    Jobs feed

    Qualified Dental Nurse - Excellent benefits!

    Bupa Dental Care

    Alderley Edge, Cheshire

    Administrator

    Howells Solutions Limited

    Langley, Berkshire

    £25,000/annum

    Property Portfolio Manager

    Cowell Recruitment

    Ringwood, Hampshire

    £28,000 - £35,000/annum

    Infrastructure Engineer

    Next Generation

    Wednesbury, West Midlands

    £45,000 - £50,000/annum

    AV Business Development Regional

    Concept

    Birmingham, West Midlands

    £40,000 - £60,000/annum

    Wellness Travel Specialist

    Platinum Travel Recruitment Ltd

    London, England

    £30,000 - £32,000/annum + COMM + PERKS

    Centre Administrator - Birm

    Nova Training - Head Office

    Stechford, West Midlands

    Dental Nurse

    Bupa Dental Care

    Wetherby, West Yorkshire

    Customer Service Advisor Hybrid or Remote

    Randstad Perm Professionals

    London, England

    £30,802/annum Competetive benefits package

    US Customer Service Agent

    Mulberry Recruitment

    Farnborough, Hampshire

    £24,960/annum

    Share jobs with friends

    Related jobs

    Complaints Resolution Manager

    Operations Manager, Build to Rent, Rochdale

    Recruitment Resolution

    £37,000 - £42,000 per annum

    Lancashire, England

    2 months ago - seen

    Complaints Resolution Manager

    Government Recruitment Service

    £29,500 per year

    Blackpool, Lancashire

    4 months ago - seen