Outstanding career opportunity for an experienced professional from the Build to Rent Residential Sector who is looking to make a bigger impact on a new site in Rochdale.
Top reasons to work as Community & Operations Manager for this BTR client:
- Basic salary to 42k per annum.
- + Bonus paid quarterly.
- 5 days per week on site, typically 8.30am-5.30pm.
- Central location in Rochdale, close to Tram station.
- Rewarding blend of operations, lettings, strategy, leadership and community management.
- Brand new BTR Site, 240+ new apartments – shape the success of this site.
- Opportunity to impact and engage local community on a brand new BTR Resi site.
- Excellent opportunity to be instrumental in growing this award-winning property brand.
- Leadership and development of 8 direct reports.
- Work closely with the local Multi-Site General Manager.
- Propel your career in the BTR Residential space, professional development supported.
- Autonomous, positive, team and company culture.
- 27 days holiday + your birthday + Bank Holidays.
- Private medical & cash plan, pension, cycle to work, season ticket loan, eye tests.
Core responsibilities will typically include:
- Implement effective operation, budgetary and customer service management processes.
- Ensure compliance with key regulations, including RICs, ARMA-Q and H&S.
- Contribute to client reporting on lettings performance and operational budget management.
- Implement engagement strategy on resident communication, events, feedback & satisfaction.
- Ensure Health and Safety policies and procedures are being adhered to.
- Work with marketing team to generate and implement a content calendar for social channels.
- Effective people management.
Expected Qualifications, Skills & Experience:
- Experience managing the day-to-day operation of a residential building (lettings).
- Strong customer service and focus on excellence.
- Experience managing budgets with a strong financial acumen.
- Knowledge of health and safety and regulatory compliance within residential buildings.
- Experience managing an operational team on site.
- Results driven.
- Comfortable collaborating with marketing team, driving engagement in the local community.
- Proficient in MS Office.
- Used to working with Property Management systems for reporting.
Ideally hold relevant Certificates in: Health & Safety, First Aid and ARLA.