Address
Form of work
SalaryComplaints Team-Leader
North London
Pay: £203 - £258 a day
Duration: 3-6 months
Greenacre are pleased to support a housing organisation based in North London, with their recruitment of a Complaints Team Leader.
The ideal candidate will have experience of managing a team of complaints officers and be familiar with the Stage 1 and Stage 2 complaints process.
- Managing a team of complaints officers; conducting performance reviews, 121’s and appraisals
- Handling escalated complaints, including from the housing ombudsman
- Managing the team to provide a seamless complaints process
- Stage 1 and Stage 2 complaints
Experience required:
- Experience of managing a team
- Expert knowledge of stage 1 and stage 2 complaints
- Experience of handling housing ombudsman enquiries.
To discuss this role in more depth, please call Kelly Power (phone number removed)
This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
