Compliance Associate

Department: Operations
Location: Manchester / Redhill / Gloucester / Staines
Reporting To: Head of Compliance
Main purpose of job
To be a positive member of the Verlingue Compliance Team in the UK that acts as a safeguard for the business, promotes ethical practices, ensures regulatory compliance, mitigates risk and supports the overall wellbeing of the company as well as for our clients.
Company Vision
To build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high.
Department Overview
The role would be part of an internal team supported by external consultants that ensure that the business delivers on its aspirations. The team sits within the larger Operations structure and contributes to and is supported by that broader group.
Verlingue Values
Exceptional - Being professional is expected; being exceptional makes us different. We are passionate about making our clients and each other feel special. We truly understand their needs and deliver an outstanding service every time.
Proud - We take pride in our work every day and always fulfil our promises. We’re proud of our reputation for always acting with the highest ethical standards and this is our foundation for building long term relationships.
Inclusive - We value and recognise the diverse skills and individuality that everyone brings to Verlingue. We respect each other and enjoy working collaboratively to achieve the best outcomes.
Key Accountabilities
·Keep up to date with, and understand, relevant laws and regulations and communicate and cascade these in a way that is appropriate for the business
·Support the business with ongoing projects to ensure regulatory changes are understood, policies & procedures remain relevant and suitable training is provided
·Update documentation as appropriate for the business to remain compliant
·Positively support the auditing and role plays across all business areas ensuring that the experience is good for all concerned, feedback is provided, and development opportunities are understood and supported 
·Support the business meet its growth aspirations by supporting new business pitches, agreeing TOBAs, etc and participate in company projects and initiatives
·Support the Head of Compliance with responding to the regulators or PI insurers requests for information and ensure responses are made in a timely way
·Support the Head of Compliance with updating the Board in a timely way
·Support the Head of Compliance in actions arising from the ongoing Risk Committee process
·Monitor and report on available management data which allows the business to better understand and respond to any regulator or customer demands and expectations such as fair value 
·Manage complaints and the complaints process to ensure that individuals are dealt with in a timely and appropriate way
·Support other functions such as HR in understanding and managing non-financial risks
·Support and cover the Head of Compliance in all aspects of role as needed and ensure market knowledge is at a high level 
Qualifications
·CII Diploma or equivalent
·Legal qualification (desirable)
Skills, Knowledge and Attributes
·Strong knowledge of the FCA rules
·Strong knowledge of the Insurance Broking, London Markets and Employee Benefits businesses and surrounding markets
·Strong understand of the ICO rules
·An ability to simplify complex matters into easy-to-understand processes 
·An attention to detail
·A strong ability to be confident and diplomatic in an approach
·A “can-do” personality and desire to get involved to support people to improve 
·A good communicator and ability to support people to learn and develop
·The ability to balance the absolute desire to be compliant with business acumen 
·An ability to remain calm and solution focused when under pressure 
·Aligned with the Verlingue values and behaviours
REF-213 818