Compliance Manager - Hybrid

The Vacancy

Reporting to the Head of Risk and Compliance, you will be responsible for providing senior management with the confidence that FSCS is operating in a compliant manner, including our approach to claims processing and corporate compliance.  The role holder will support the Head of Risk and Compliance in ensuring an appropriate and proportionate approach to compliance, delivering on second line of defence responsibilities on compliance, and developing and maintaining strategically relevant, timely, and reliable compliance reporting and management information for the Board and Executive. 

As a key member of the Risk and Compliance Leadership Team, the Compliance Manager may deputise for them and liaise with members of the Executive Team on key compliance matters. 

My Knowledge

You will be able to demonstrate the knowledge, experience, or mastery of:

• Detailed knowledge and practical experience of creating and operating compliance frameworks
• An understanding of FSCS policies, claims processes and compensation rules
• Ability to interpret and analyse data
• Ability to build relationships including at Executive level, whilst delivering difficult messages
• Strong stakeholder management skills and able to maintain effective relationships across the three lines of defence
• Management experience and the ability to drive change in challenging circumstances
• Strong understanding of the UK financial services sector and the Financial Services Compensation Scheme
• Excellent presentational and communications skills; oral, written, report writing

My role

In leading the Compliance Team, you will:

• Ensure compliance with FSCS’ policies (including Financial Crime, Conduct and Data Protection), regulatory requirements (FCA Handbook and PRA Rulebook) and applicable corporate laws.
• Horizon scan the regulatory environment for changes which may impact FSCS.
• Manage, maintain and improve, the FSCS Compliance Framework by gathering insight, researching best practices, whilst ensuring it is appropriately tailored to the organisation’s objectives.
• Define and execute reporting to drive efficiencies and inform compliance reviews.
• Report to FSCS management, outsourced Partners, Executive team and the Board and its Committees giving detail on FSCS compliance, therefore data analysis and insights is key.
• Build relationships at all levels to achieve desired outcomes whilst delivering challenging messages.
• Provision of expert insight in understanding root cause of failure and working across FSCS to provide solutions to minimise non-compliance.
• Contribute to the wider success of the Risk and Compliance Team by sharing outputs regarding any identified emerging trends (thematic or new risks) to ensure preventative action can be taken.
• Represent the FSCS at engagement meetings with Financial Authority partners.
• Represent the FSCS at external fora as required. 
• Engage with relevant third parties to explore and better understand the challenges that exist and likely future developments that might impact the FSCS.
• Remain up to date with relevant compliance topics.
• Participate in the management of incidents through the implementation of the incident and crisis management framework.

My Skills 

Technical – the subject matter expertise needed to deliver all elements of the service   

You will have technical expertise (or demonstrate the ability to acquire expertise) in the following:

• Compliance Framework & Programme Management
• Data Analysis & Insights
• Complex Claims Management
• Compliance
• Attention to Detail
• Risk Identification & Management
• Quality assurance (2LOD)
• Data Reporting
• Audit
• Data & Digital Tool         

Business- how we design and develop our operating environment to drive user experience.

You will have technical expertise (or demonstrate the ability to acquire expertise) in the following:

• Workload Management
• Commercial Business Acumen
• Business Planning
• Process management
• Service Design
• Change & Project Management Principles

People- the skills and collaborative behaviours we need to maximise the potential of all our teams

You will have the skills and behaviours in the following:

• Stakeholder / Relationship  Management
• Team Building
• Driving Performance
• Coaching & Mentoring
• Working Inclusively
• Persuasion & Negotiation
• Collaboration & Partnering
• Networking

About Us

For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track.

Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers’ needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference.

We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.