Compliance Operations Manager

Compliance Operations Manager

Our client is an award-winning financial services provider based in The City, specialising in areas such as HNW Mortgages, Wealth Management, General Insurance, Life Insurance, Short Term Lending, Commercial Finance and Asset Finance.

A newly created opportunity is available for an experienced Compliance Operations Manager to focus on areas including Consumer Duty, Product Governance and Compliance Operations.

Candidates must come from a financial services (mortgages, insurance and wealth) background and have experience of Consumer Duty / Product Governance and its requirements.

Areas of responsibilities:

Consumer Duty:

• Managing and overseeing Consumer Duty projects / actions
• Creating and distributing Consumer Duty MI and associated commentary
• Organising, recording and tracking Consumer Duty Forums and actions
• Annual review of Consumer Duty work including Customer Journeys, Value Assessments
• Review and consider Consumer Duty solutions and monitor what is available in the market

Product Governance:

• Managing Product Governance
• Developing and maintain the Product Governance framework and policy
• Maintaining the Product Governance Register
• Obtaining and updating provider Target Market / Value Assessments
• Completing the annual Distribution Impact Assessments
• Onboarding due diligence

Compliance Operations:

• Reviewing and producing Conduct Risk and similar MI
• Writing analysis and reports based on MI with suggested actions
• Assisting with managing various Compliance inboxes and dashboards

Experience required:

• Must have adequate knowledge of FCA regulations.
• Must have a good understanding of the requirements under The Consumer Duty and Product Governance.
• Must have experience in financial services, including mortgages, protection, general insurance and wealth.
• Must have excellent interpersonal and communication skills.
• Must have excellent analytical skills and happy to work in a structured environment.
• Must be able to prioritise and manage own time effectively.
• Must be able to work as part of a team and individually.
• Must have adequate IT skills and knowledge to discharge the role effectively including Excel, Powerpoint, Outlook, Work, Power BI.
• Desired but not necessity the relevant qualifications for the business areas involved in e.g. mortgages (CeMAP or equivalent), protection (RO5), Wealth Management (QCF Level 4 qualified), General Insurance CII certificate.

£50 - 75k Basic + Bonus + Benefits