Operations And Compliance Manager

Operations and Compliance Manager

Workplace Services

Permanent

Office location: London, White City

Hiring range: £42,000-£47,000

Please note: This is to assist candidates in assessing their suitability for the role. The range does not represent a longer term salary commitment for the role.

For more information please email TalkingCareers@itv.com

Your work matters to millions.

Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.

When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.

Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.

Your impact sends ripples.

The team

At ITV, our workplace services team work smart and work fast. Here your work matters to millions. With a variety of roles across our operational function, you’ll find a position that challenges you, excites you and gives you opportunities to learn, to grow and make a real difference. Working as part of a skilled engineering team you will deliver an efficient, proactive, innovative and excellent service to support ITV’s production and operational requirements.

The role

We are looking for an Operations and Compliance Manager to join our London based team on a full time, permanent basis.
As Operations and Compliance Manager, you will be responsible for ensuring compliance with all statutory regulations, internal policies and procedures within ITV’s buildings. Reporting to the Maintenance & Facilities Manager, you will lead from the front, being present on-site and engaging with all stakeholders to ensure the required level of service is delivered.

You will be managing a dynamic and engaging Workplace Services Helpdesk Team looking at opportunities to expand the services and offerings that are currently provided.

This role is offered on a hybrid basis, with the successful candidate required to work onsite at our London White City office 4-5 days per week during the initial embedding stage. After this, a minimum of 3 days per week onsite will be required. The working hours for this role are 08:30-17:00, with the ability to be contacted outside of working hours for emergencies.

Key responsibilities include:

• Managing and supervising the Workplace Services Helpdesk team to ensure adherence to processes, standards and deadlines and fostering a culture of excellence.
• Manage the implementation of the Preventative Maintenance program, ensuring its successful roll out throughout ITV’s property portfolio.
• Ensuring the effective operation of key functional management systems, including CAFM, Compliance and Health and Safety Systems.
• Conduct regular internal audits to ensure ITV’s statutory compliance obligations are being met.
• Track and report on key metrics.
• Be accountable for routine maintenance contracts, ensuring adherence and timely service visits.
• Maintain a thorough knowledge of statutory regulations, ensuring the FM Team operates within the law.
• Conduct risk assessments for the engineering teams Operations and oversee Health & Safety compliance.
• Manage/Support various projects associated with changes to ITV’s buildings.
• Liaise with Landlords and comply with their different processes to enable access for Planned and Reactive Maintenance.
• Maintain accurate budget records.
• Ensure a safe working environment across ITV’s buildings.

Skills you’ll need (minimum criteria)

• NEBOSH General Certificate is essential
• Auditing Qualification
• Environmental Qualification
• Ability and willingness to travel to our regional sites when required

Other things we’re looking for (key criteria)

• Previous management experience within a Facilities Management environment would be advantageous.
• Ability to provide routine oral and written information clearly and concisely and to understand and explain technical terms.
• Ability to maintain accurate and up to date knowledge of services available, ensuring that the experience of each client is positive.
• Able to contribute to the adaptation of services and systems in order to meet clients’ needs and to help identify ways of improving standards.
• Ability to distinguish between the need to make a decision and when to defer, also contributing to the decision-making of others by providing relevant information and opinions.

ITV is for everyone.

ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).
We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com.

Because those who make an impact deserve to be rewarded for it.

ITV offers some great rewards and benefits including:

• Flexible working with a range of options
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life
  More about our benefits

Closing date: Sunday 14th April 2024

Please note, on occasion we may receive a very large volume of applications which means applications for a role may close earlier than the referenced closing date. We’d encourage you to apply as soon as possible if interested.