Component Repair Coordinator (Aviation)

I am recruiting a Component Repair Coordinator (Aviation) for my successful, global aviation client near Gatwick.
The successful Component Repair Coordinator will manage unserviceable aircraft components through the repair cycle, from repair order generation to delivery back to the customer.
You will be required to manage availability of assets, repair costs and minimise the total repair cycle TAT (turn around time).
Experience in a similar role would be ideal - overseeing the repair cycle, expediting the repairs, building & maintaining customer relationships, continuously seeking improved ways of working.
Role: Component Repair Coordinator (Aviation)
Location: Gatwick area
Shift: Mon-Fri. Office hours. (4 days in office, 1 day WFH)
Salary: £30,000-£36,000
Main Component Repair Coordinatorresponsibilities:

• Repair Order (RO) generation.
• Work with suppliers to obtain quotes, status updates, milestones and query responses.

• Evaluate quotes & approve costs, holding suppliers to contractual terms and enforcing warranties.
• Make commercial challenges and identify customer re-charges.
• Ongoing customer communication and query resolution.
• Submit re-charges to customers, process requests for billing.

• Continually update IT systems.

• Full ownership of repair cycle, including resolving issues with customer and internal supply chain which hold up TAT of a RO; apply supplier, customer and internal escalation.
• Resolve open events preventing vendor invoices being paid.
• Undertake on-site customer / supplier visits and reviews as required. To include score carding, customer feedback and negotiation of to resolve issues.
• Develop positive and strong supplier, customer and internal relationships, always seeking to improve working methods and communications.
• Identify ongoing areas of opportunity in process, customer service, TAT and cost control.

Ideal Candidate Profile:

• Experience in a similar role would be ideal - overseeing the repair cycle, expediting the repairs, building & maintaining customer relationships, continuously seeking improved ways of working.
• Good IT skills especially MS Excel.
• Ability to work with customers and suppliers to find solutions and overcome obstacles
• Strong time management with the ability to prioritise & re-prioritise workload
• Excellent customer-oriented focus
• Methodical worker who is always willing to learn

Additional information:

• Monday to Friday, 40 hours per week
• Free onsite parking and excellent public transport links
• Attractive benefits package including Private Medical & Dental Insurance, Enhanced Pension Scheme, Life Assurance cover, Annual VDU eye tests
• Training and development opportunities
• Candidates must already hold the right to live and work in the UK at the time of application. Sponsorships cannot be provided.

If you are interested in applying for this position and you meet the requirements, please apply immediately.
Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.
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