Concierge At Leadon Bank

Concierge - £11.02 per hour 

Shaw healthcare are delighted to announce that we are now a Real Living Wage Employer as well as the UK’s largest employee owned healthcare company. In our recognition of your contribution to the care that our service users need, we are committed to making sure your salary is significantly more than the Government National Minimum Wage. Our employees are at the centre of everything we do……

Are you a Friendly, Compassionate and Caring person who is looking for a career where you feel valued and where you are rewarded for the work that you do?  If so, this could be the perfect opportunity for you. Do you enjoy seeing people get the most out of every day and achieve what they want in life? This is what a Career in Shaw healthcare is all about. We look to provide as much flexible working as possible to secure your work/life balance.

Shaw healthcare is looking for a Concierge to join the team at Leadon Bank in Ledbury. You will join a team that is fully committed to making a difference to the lives of those who we provide care for. Our aim is to deliver the highest standard of care to our service users and to provide the same standard of care that we would expect our own family members to receive. Leadon Bank has an excellent reputation as highly valued provider of care. The needs of our service users are at the centre of all we do every single day.

Concierge are a key point of contact with excellent communication skills, delivering the highest standards of customer service to our residents and guests, and promoting equality & diversity in line with our care principles of 'wellness, happiness, and kindness'.

Essential Skills & Duties of a Concierge:

In order to facilitate multi-skilling for this post, it is likely that the job holder will be called on to carry out the following duties:

• Maintain effective communication with Care Staff, Service Users and visitors, and respond to the needs of Service Users.
• To welcome and be courteous to all visitors to the Service.
• Check safety and security of home as Resident is arriving and leaving 
• Assistance with shopping lists and shopping porterage
• Assistance in using restaurant and obtaining cooked meals and light refreshments.
• Room Service
• Assist with arranging Taxi’s, delivery of newspapers and post
• Provide sufficient supplies of clean crockery, cutlery and cooking utensils for each meal service.
• Support with personal laundry/removal of domestic waste

You may be required to undertake any other duties as requested by your Manager.

We will provide you with full training. This includes our leadership programme which can support your development and opportunities for progression within Shaw.  You will also enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

Benefits

• Excellent Career Opportunities
• Care Qualifications
• Over the last 12 months our employees have received over £1000 each in tax free bonuses!
• Refer a Friend bonus scheme (earn up to £1000 for each referral by you)
• Paid annual leave 28 days per year (based on hours) inclusive of bank holidays
• Company Sick Pay
• Enhanced payrates for bank holidays
• Free Uniform
• Discounted Homemade Meals while on Shift
• Pension scheme
• GP online - providing around the clock GP consultation via an interactive app
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
• Holiday discounts
• Outstanding recognition schemes such as Shaw Star Awards and Long Service Awards
• Online benefits and cashback rewards
• Our support to your Wellbeing includes free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

Salary: £11.02 per hour 

Working Hours: Part time - 24 hours a week. 2 nights per week.

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