Address
SalaryBasis: Part Time
Work Pattern: 22 hours Per Week – (8am – 8pm Shifts – Saturday and Sunday) – Potential for further available shifts
Type: Permanent
We are brave, we are ambitious, we are honest, and we are Citizen!
This is a great opportunity to join our inhouse Concierge (Supported Housing) Team. Working at two sites in Coventry (The Gateway and Frank Walsh House), you will provide an out of hours service giving priority to keeping our residents and buildings safe. The role is the perfect opportunity for someone who enjoys providing a great customer and front of house service to the local community. Citizen offers full training and development support as well as further opportunities within the organisation.
In housing you can make a real difference, the role of Concierge Officer will involve:
- Provide a professional reception service handling a variety of enquiries
- Robust, proactive monitoring of CCTV and Access Control Systems to restrict access to authorised persons only
- Patrolling and checking sites to ensure they are safe and secure
- Visible and accessible point of contact for enquiries.
- Working with colleagues to manage a range of issues including fire safety matters and assisting with emergencies
- As a member of the Concierge Team you will often be the first point of contact where you will be able to assist, direct and find a solution to queries.
As a Concierge Officer we need you to have:
- A professional and positive approach to customer service
- Good communication skills both verbally and written
- Ability to work on your own and proactive in finding solutions to challenging issues
We would be really excited if you have:
- Full Driving Licence
Our people are everything and we offer:
- Opportunities for salary progression, which is directly linked to performance reviews
- Additional bolt on to salary for any additional shifts worked
- ‘Live work better’ scheme which actively encourages work-life balance
- Annual leave starts at 25 days per year, increasing with length of service
- Enhanced family leave
- Company Pension – Citizen match up to 10%
- If part of the pension scheme you are entitled to Life cover (three times your annual salary)
- Organisational Sick Pay (benefit increases with length of service)
- EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
- Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
- Recognition through our Employee Excellence Awards
- Representation opportunities on our Staff Consultative Forum
- Access to Citizen’s Wellbeing platform
- Employee Excellence Awards (winners receive extra days annual leave that year)
- Occupational Health
- We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave
We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.
This post is subject to an Enhanced DBS check (Disclosure and Barring Service).
Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk
Closing date: 21st January 2024
Interview date: 25th January 2024
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
INDAD
This is a great opportunity for you to join one of the UK’s most trusted social housing providers.
Citizen owns and manages 30,000 homes across the West Midlands, including diverse communities from urban tower blocks to rural villages and towns; but we provide more than housing – our homes are a foundation for life.
We are proud to be an organisation which deals directly with the consequences of our housing crisis by providing homes for people who can’t access them on the market.
We are a not-for-profit organisation and a registered charity. All the money we make goes back into improving our homes and services and building new homes so that we can help more people.
Working for Citizen not only offers you the chance to work for an award-winning, big-hitting organisation in the West Midlands, it gives you the opportunity to work for an organisation with a heart and a clear social purpose.
It doesn’t matter which function you work in, being part of our team will give you the chance to play your own part in making a very real difference to people’s lives.
Watch our video to find out more about our work:
