Concierge & Reservations Executive

Concierge & Reservations Executive

Location: Ayrshire

Salary: £27k + Excellent Benefits

Permanent, Full-Time, Monday - Friday

The Client:

Our client is a luxurious 5-star hotel, renowned for its personalised service and meticulous attention to detail.

The Role:

As a Concierge & Reservations Executive, you will be providing exceptional customer service, creating bespoke itineraries, and recommending experiences.

Responsibilities:

- Managing and achieving Activities & Experiences sales targets.
- Improving communication procedures internally and externally.
- Growing revenue and room sales, handling reservations, and managing the reservations desk during holiday cover.
- Managing guest enquiries for Activities & Experiences (A&E).
- Conducting pre-stay calls at 30 and 14 days.
- Handling A&E bookings on Check front and managing check front details.
- Manage A&E charging and build relationships with A&E suppliers.
- Prepare monthly reports on A&E activities.
- Collecting guest profiles in Clock PMS.
- Managing reservations via various channels.

Requirements:

- Previous experience working in a similar role.
- Proven experience in hospitality.
- Strong communication skills.
- Ability to manage multiple tasks efficiently.

Benefits:

- Tips
- Canteen
- Company events
- Company pension
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Discounted or free food

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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