Senior Reservation Executive

Senior Reservation Executive - Hospitality
Based near Notting Hill
Full time permanent role - Monday - Friday (Hours 10am - 6pm)

Salary: £31,000 - £35,000 per annum

Our client, a multi Michelin-starred restaurant in London, is seeking a dedicated and experienced Senior Reservation Executive to join their team. As the head of department, you will play a pivotal role in managing all reservation bookings and enquiries. A welcoming and engaging personality coupled with exceptional telephone etiquette is essential for success in this role.

Responsibilities:

• As Senior Reservation Executive you will oversee all phone and email restaurant bookings and enquiries. Utilise the OpenTable system to efficiently manage reservations and maximise restaurant covers for every service.
• Maintain a welcoming, friendly and engaging demeanour when interacting with guests. Handle face-to-face, telephone, email and OpenTable enquiries in a polite and professional manager. Address guest complaints or issues effectively and escalate when necessary.
• Collaborate with management team to maintain and enforce reservation policies and procedures.
• Ensure adherence to established standards to enhance the guest experience e and streamline operations.
• Assist in maintaining up to date training manuals for staff when introducing new processes. Use training materials to mentor and monitor department team members with periodic appraisals and reviews.
• Maintain accurate records of reservations and guest preferences. Utilise data to inform decision-making when dealing communicating with guests and enhance the overall guest experience.
• Collaborate with management to improve the overall reservation experience by implementing back of house operations through new software’s and tech

Requirements:

• Previous experience in a similar role is essential, preferably within a fine dining or hospitality environment.
• Demonstrated leadership abilities with a proactive approach to problem-solving and team management.
• Familiarity with the OpenTable reservation system and Microsoft Office suite.
• Strong command of the English language with exceptional written and verbal communication skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Exceptional interpersonal and communication skills.
• Detail-oriented with a focus on providing outstanding customer service.
• Flexibility to work as necessary to meet the business requirements in order to complete the proper performance of your duties.
• Ablility to thrive in a very fast-paced customer-focused office environment