Consultation And Insight Officer

Consultation and Insight Officer RBKC617126

Job Summary:

Salary range: £41,967 - £50,088 per annum

Work location: London

Hours per week: 36

Contract type: Permanent

Closing date: 14th July 2024

Interview date: 25th July 2024

About Us:

Play a vital role in becoming the best Council we can be, through Consultation and engagement

At the Royal Borough of Kensington and Chelsea, we aim to put our community at the heart of everything we do. As part of this, we’re making ambitious improvements to how we consult and engage our residents. Our team’s wide remit spans everything from planning and delivering a range of Consultation and engagement exercises across Council functions, identifying pragmatic ways to raise standards in Consultation and engagement practices, and training officers to bring this to life with residents. Taking services across this Council on a rewarding journey of change, the team has a strong voice and a commitment to making our Borough the best it can be, including codesigning with residents.

The Role:

As Consultation and Insight Officer (Citizens’ Panel), you’ll play a key role in a friendly and diverse team that will help to nurture your growth, just as you will help to raise standards in Consultation and engagement across the Council for the benefit of our residents.

Conducting a varied range of consultation exercises with stakeholders, you will use different Consultation and engagement methodologies to assess attitudes to, and satisfaction with, Council services. You will be responsible for planning and carrying out consultation projects to robust methodological standards in the most cost-effective and resident-orientated manner.

You will also be the Council’s lead on our Citizens’ Panel – a group of 2000 diverse residents broadly representative of the borough who we regularly consult on key Council priorities. This will involve identifying topics, planning and conducting high-quality consultations with the Panel – both quantitative and qualitative. You will also be responsible for maintaining the Panel’s membership and ensuring regular communication with Panel members through regular newsletters, ensuring results and actions from Panel exercises are fed back to them and disseminated to senior managers and Members in the Council.

Please note this is a permanent role. We operate a hybrid working model with an emphasis on good work/life balance and career development.

Please refer to the Job Description for more information.

About You:

A proactive professional with a passion for listening to the voices of the community we serve, you will bring a proven track record of involvement in effective public Consultation and engagement. Your experience will include designing, implementing and reporting on a range of Consultation and engagement projects in line with best practice and consultation law. The ability to collect, analyse and present findings from large amounts of data to a variety of audiences, in person and in written reports, is essential. As is the ability to convey complex ideas and drive take up of best practice approaches. Whether in public focus groups, briefing senior leaders or delivering informative training, you will be confident, empathetic, clear and engaging.

In return you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s will not be considered for this role.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Application process

Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.

You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.

Additional information:

The council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

We make sure all our staff are vetted to a high standard by conducting pre-employment checks to assess and assure the trustworthiness, integrity, and ability of prospective employees. This includes validating identity, right to work in the UK, qualifications (where applicable), work history (including the investigation of gaps) and referencing. They may also involve criminal record checks (UK and overseas).

We promote equality, welcome diverse applicants, and ensure inclusivity in our recruitment and selection process.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Information about the safeguarding of children and support for families: https://www.rbkc.gov.uk/children-and-education/safeguarding-children

Information about protecting and safeguarding yourself and others from abuse and neglect: https://www.rbkc.gov.uk/health-and-social-care/adult-social-care/safeguarding-adults

We do not accept speculative CVs.

If you have any queries, please contact: recruitment@rbkc.gov.uk