Consumables Management Specialist

Consumables Management Specialist - Technical Customer Services

Key point of contact working closely with end user customer contacts and internal teams, the Consumables Management Specialist are subject matter experts who are responsible for the utilisation of all end-to-end customer consumable related supply processes including defined alert to order fulfilment & exceptions processes, as well as troubleshooting exceptions related to Consumables Management.

Duties

· Reconcile information between various systems and client networks

· Liaising with Logistics, PMO and Sales departments to capture required information

· Liaising with clients to deploy monitoring software

· Managing areas of service agreements for strategic accounts based around the monitoring software

· Resolving offline DCAs and devices

· Daily reporting to key business stakeholders

Location Maidstone Job Summary

Key point of contact working closely with end user customer contacts and internal teams, the Consumables Management Specialist are subject matter experts who are responsible for the utilisation of all end-to-end customer consumable related supply processes including defined alert to order fulfilment & exceptions processes, as well as troubleshooting exceptions related to Consumables Management.

Duties

· Reconcile information between various systems and client networks

· Liaising with Logistics, PMO and Sales departments to capture required information

· Liaising with clients to deploy monitoring software

· Creating ad-hoc deployment reports

· Managing areas of service agreements for strategic accounts based around the monitoring software

· Resolving offline DCAs and devices

· Daily reporting to key business stakeholders

About us

Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality. Our recent investment of £250,000 in employee training and development highlights our commitment to investing in enhancing the skills, knowledge, and experience of our employees.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

Experience and Skills Required

1. Good time management and prevoius customer services expereince

2. Excellent communication skills

3. High level of accuracy and attention to detail

4. EKM software knowledge and experience, advantageous but not essential

5. Understanding of basic network terminology, e.g., network routing, IP addressing, basic DNS

6. Understanding of key protocols e.g. SMTP, SNMP,DNS,IPV4, Bonjour, SMB

7. Experience of a client focused helpdesk environment

8. Experience in utilising remote management tools to diagnose, investigate and resolve consumable consumption (preferred but not essential)

9. Ability to use Remote Access tools (TeamViewer, GoToAssist, Zoom) (preferred but not essential)

10. Ability to work under pressure to specific SLA’s, to prioritise and multitask

11. Excellent communication skills & telephone manner

12. Methodical with an aptitude for attention to detail

13. Able to work in a team as well as independently

14. Adaptable and flexible to changing demands

Benefits

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

We are a Disability Confident Committed Employer 

Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options

Job Profile Job Profile document