Contact Centre Advisor

Contact Centre Advisor
Location: Bristol
Salary: £20,694 basic OTE £25,694 (Uncapped Bonus)

Monday to Friday - Week 1 9.30am - 6pm, Week 2 8am - 4.30pm.
1 in 6 Saturdays - 8.30am - 1pm
We are currently recruiting for a Contact Centre Advisor for my clients Main dealer site in the Bristol Area. This role suits a Contact Centre Advisor seeking a long term role.
Working alongside the Sales team at the Dealership and the Aftersales team in the workshop your remit will be to take calls from customers and either run through the offers available on new and used cars, using effective questioning to find out the customers' needs, advising on prices, time scales, their best options and any additional offers.
You will be tasked with making appointments for customers to come to site and following up on vehicles purchases to ensure a full and complete customer experience.
The role is working within a Main Car dealership so we need someone with the highest levels of customer service and communication skills who present themselves in the highest manner. Due to the nature of the company they can offer an excellent working environment and career prospect opportunities.
The role does involve an element of sales but really the position entails very high levels of customer service.
Having experience within a similar role is needed so someone from a Call Centre or Contact Centre position will be ideal. As the role is working within the Motor Trade; a good knowledge of the trade will be preferable.
You must have excellent Customer Service skills, be a strong communicator and be able to present yourself in a professional manner. A background within a similar Customer Service position will be an advantage.
OC16900
INDOJ
Jack Adams
Octane Recruitment
Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent sites