Contact Centre Advisor

Contact Centre Advisor
£20319 OTE £25319
Bristol

Full-time position, 37.5 hours per week
Flexible shift patterns: 8:00 am - 4:30 pm and 9:30 am - 6:00 pm (Monday to Friday)

Are you ready to embark on an exciting career path that offers fantastic earning potential? Look no further than this amazing opportunity as a Customer Service Advisor. With a competitive OTE of £25,319 and a basic salary of £20,319, this role is perfect for individuals seeking growth and success!
As a Customer Service Advisor, you will be the first point of contact for our clients valued customers. Your exceptional customer service and communication skills will shine as you handle inbound calls regarding service bookings, as well as make outbound calls to existing customers. Your goal? Identifying and responding to their needs while providing an unforgettable experience!
Upsell and Enhance:
Not only will you ensure customer satisfaction, but you'll also have the opportunity to upsell our client’s exceptional products and services. Through professional sales techniques, you'll maximise revenue and offer customers additional value. You'll also assist with bookings, covering inbound calls when the team is busy, ensuring a seamless and efficient process.
Your Responsibilities Include:

• Delivering exceptional customer service with a focus on satisfaction
• Proficiency in using computers and Microsoft Office applications
• Excellent listening and verbal communication skills
• Demonstrating a professional and confident telephone manner
• Responding promptly to customer requests and resolving issues effectively
• Collaborating constructively with your colleagues as part of a dynamic team
• Efficiently managing workload, making sensible decisions under pressure

What We Look For:

• Experience in upselling products and services
• Preferred customer service or Contact Centre experience
• Automotive industry knowledge (training provided)
• A passion for delivering outstanding service
• Adaptability and the ability to work in a fast-paced environment

Why Choose Us:

• Alternating Saturdays, with paid overtime
• No bank holiday working, allowing for a better work-life balance
• Friendly and supportive team environment
• Excellent benefits package, including a £5,000 on-target bonus
• Long-service and loyalty awards
• Employee Assistance Programme for emotional and practical support
• Life assurance of 3x your annual base salary
• Cycle to work scheme and eyecare voucher scheme
• Pension scheme with employer contributions
• 22 days of annual leave, plus bank holidays
• Staff discounts and a day off on your birthday

Don't miss out on this fantastic opportunity to thrive in a dynamic role with unlimited potential. Join our team today and let your career soar! Apply now to become our next Customer Service Advisor