Contact Centre Assistant

Would you like to work for a leading charity with ambitious growth plans? Are you passionate about ensuring the safety and welfare of young people? Do you have excellent organisational and communication skills, and able to solve problems quickly and effectively?

If the answer is yes to all of the above, then Hooray may have the role for you!

Hooray are delighted to be supporting a long standing client, to assist in the recruitment for a Contact Centre Assistant to join their team on a part-time, permanent basis! My client, specialise in providing contact services to supervise the contact between children and parents they don't live with.

Benefits:

• Generous annual leave entitlement
• Longstanding staff team
• Internal focus on professional development
• Free on-site parking
• Access to sports facilities
• Fun & Friendly working environment

As a Contact Centre Assistant, you will:

• Record arrival and departure times of each family and be aware of how many adults and children are in the building at any one time
• Deal with any queries and/or concerns from parents/children during contact sessions
• Support the Contact Centre Manager in administration duties for the development or day-to-day running of the service
• Write observation reports on sessions
• Monitor the contact between parents and children to make sure that the guidelines for parents are followed

To be successful as a Contact Centre Assistant, you will:

• Have an excellent standard of literacy, numeracy and English language skills
• Be able to work with tact and diplomacy and react sensitively when dealing with complex, sensitive and confidential scenarios
• Manage your own workload, ensuring deadlines are achieved
• Maintain good working relationships across a range of staff levels, both internally and externally

In return, my client is offering an annual salary of up to £25,000 pro rata. Please note, this is a part-time, 20 hours a week, permanent position.

If you are interested and have the relevant skills and experiences, please apply with an up to date copy of your CV and we promise to get back to you! As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. 

• Hooray is acting as an agency on behalf of the client for this position.
• Our purpose as a business is to pioneer ethical recruitment for a better working world.
• Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body.
• DO YOU KNOW SOMEONE WHO MIGHT BE INTERESTED? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! *T&C's APPLY!