Contact Centre Consultant- German Speaking

Join our Team as a Contact Centre Consultant - German Market!

Location: Canary Wharf, London

Salary: £27,040

Are you a fluent German speaker with a passion for automotive excellence? We have an exciting opportunity for you to join our dynamic team as a Contact Centre Consultant, specialising in the German market.

About Us: We are a leading player in the EV car market sector, committed to delivering exceptional service to our customers. As we expand our presence in the German market, we are on the lookout for talented individuals who can bring their language proficiency and automotive knowledge to our customer-centric team.

Position Overview: As a Contact Centre Consultant focusing on the German market, you will be the bridge between our company and our German-speaking customers. Your role involves providing top-notch customer service, resolving inquiries, and leveraging your automotive expertise to enhance the customer experience.

Key Responsibilities:

1. Customer Engagement:

   • Interact with German-speaking customers via phone, email, and chat to address inquiries and provide support.
   • Deliver an exceptional customer experience, maintaining a professional and friendly demeanour.

2. Automotive Expertise:

   • Utilise your knowledge of the automotive industry to assist customers with product-related questions and concerns.
   • Stay up-to-date on industry trends and product updates.

3. Problem Resolution:

   • Effectively troubleshoot and resolve customer issues, ensuring a swift and satisfactory resolution.
   • Collaborate with cross-functional teams to address complex concerns.

4. Language Proficiency:

   • Communicate fluently in German, ensuring clear and accurate information exchange.
   • Translate customer feedback and insights to contribute to continuous improvement.

Qualifications:

• Fluency in German is essential.
• Previous experience in a Contact Centre or customer service role.
• Strong knowledge of the automotive industry.
• Excellent communication and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.

Benefits:

• Competitive salary and performance-based incentives.
• Ongoing training and development opportunities.
• Collaborative and inclusive work culture.
• Opportunities for career advancement within our growing organisation.

How to Apply: If you are ready to elevate your career in customer service and bring your passion for the automotive industry to our team, apply now for the Contact Centre Consultant - German Market. Join us on our journey to deliver exceptional service and drive success in the German market!

CPProfessional

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.