Contact Centre Consultant

My Client works as an outsourcer for a number of partworks clients who specialise in providing a variety of
magazine collection subscriptions to its customers. We cover an exciting range of magazine collections such
as comic heroes, crafts & cooking, technology, kids, sci-fi fantasy, model making, sports and military history.
The Contact Centre Consultant will be responsible for responding to emails, answering calls, dealing with
customer quires on our system. You will be communicating directly with customers on the phone, by email,
social media and live web chat. The purpose of the job is to provide a fantastic customer experience by
always responding quickly and professionally.
The suitable candidate will be welcomed into the team where they will work alongside established, skilled
consultants to help 'raise the bar' in terms of customer experience. Growth and development are
encouraged and supported and over time will have the opportunity to progress their role and take on
additional duties. This added responsibility being rewarded with a salary increase.

Skills Requirements
 Confident with IT systems, basic knowledge of Excel and Word is beneficial
 Previous customer service experience beneficial but not essential
 Excellent telephone manner
 Excellent numeracy and literacy
 Excellent customer service skills
 Good analytical, decision making and problem solving abilities
 Previous call centre/back office experience (desirable)

Operational Days and Hours
Flexible hours - Monday to Friday between 8 am to 6 pm. Requirements can be discussed on application.
Saturday, Sunday and evening shifts will also be available once training has been completed. 10-20 hours a
week depending on workload. Comdata operate extended season hours and UK bank holidays. The
Comdata call centre opening hours are between 8.00am and 10.00pm Monday to Sunday and we reserve
the right to change the working hours with sufficient notice. You will need to be available to work between
these hours if required.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.