Contact Centre Executive

Harwoods Group are seeking applications from confident, natural and outgoing individuals to join our Contact Centre team at Basingstoke.

Based at our flagship branch you will be an extension of our group after-sales teams located across the South of England.You will handle communications with customers across our market area throughout the ownership cycle ensuring loyalty to both our exceptional brand and company.

Your main responsibilities will include:

• Making and receiving calls, to and from our customers whose vehicles require maintenance attention & converting these contacts into workshop bookings and appropriately up selling related products and service as applicable.
• Handling other inbound enquires as required from our customer base and making sure our customers receive the very best from our departments.
• Making CSI/follow up calls and partaking in other Customer Focus related projects as directed by your line manager who will provide full training and guidance throughout your career.
• Good interpersonal skills are key to your success in the role, as is your ability to work from your own initiative within a wider team environment.
• Full training will be provided, however previous experience within the motor trade, a dealership or telemarketing environment will be beneficial to you
• This is a great opportunity to work with one of the country's most respected dealer groups with benefits such as an industry-leading basic salary, a superb remuneration package a company ethos that is second to none.

At Harwoods, we always aim to promote from within and offer a vibrant working environment and a focused and dedicated management team.

Our 'AM' award winning website is constantly evolving as we aim to stay at the forefront of technology and marketing practice.

Hours: Monday-Friday on a rota of 8-5 or 9-6
1-3 Saturdays

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

We operate across 6 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.