Contact Centre Specialist

🌟 Job Opportunity:Contact Centre Specialist 🌟

💼 Industry: Finance

💼 Contract Type: Temporary (3 months)

💼 Daily Rate: £170

💼 Working Pattern: Full Time 35 hours per week

💼 Location: Aldgate, London 📍

🔹 Are you a naturally helpful and friendly person with a passion for customer service? 🔹

Our client, a leading finance organisation, is seeking a Contact Centre Specialist to join their team in Aldgate, City of London. As the first point of contact for their valued customers, you'll play a crucial role in delivering excellent customer experiences and raising public confidence in the financial services industry.

🌟 What's in it for you? 🌟

✅ Excellent on-boarding and training to help you succeed 🎓

✅ Opportunity to learn and develop quickly 📚

✅ Chance to work within a critical function at the forefront of their business 💼

✅ Convenient location just 3 minutes walk from Aldgate train station 🚂

🔺 Key Responsibilities:

• Act as an advocate for the organisation's brand and provide exceptional support to customers via multiple channels ✨


• Handle inquiries and resolve questions/queries about financial products and services, demonstrating a professional tone of voice 💬


• Build rapport quickly with customers, showing excellent etiquette and enthusiasm 🎉


• Take ownership of queries and demonstrate a passion for problem-solving ✅


• Possess excellent attention to detail in written and verbal communications 📝


• Provide support to vulnerable customers, demonstrating empathy and understanding 💚

🔹 Essential Criteria:

• Proficient in using various communication tools and channels, including voice, webchat, and email 📞💻📧


• Customer-focused with excellent interpersonal skills and the ability to build relationships essential 🤝


• Highly diligent with great attention to detail ✨


• Enthusiastic, proactive, and eager to go above and beyond to solve problems 🌟

💼 Desirable Criteria:

• Ability to build relationships across teams and stakeholders 🤝


• Great organisational skills and the ability to manage shifting priorities 💪


• Display empathy and possess a high emotional intelligence (EQ) 🌈


• Advantageous to have a financial services qualification 📚


• A team player who enjoys collaborating with others 👥


• RO1 (Regulated Financial Protection) qualification is advantageous (training provided) 📖

🎉 Perks and Benefits 🎉

✔️ 26 days of annual leave 🏝️

✔️ 9%+ pension contributions 💼

✔️ Private medical and dental insurance 🏥

✔️ 6 months paid maternity/paternity/shared parental leave 👶

✔️ Discounted gym membership 🏋️‍♀️

🌟 About Our Client 🌟

Our client has been a trusted provider in the finance industry for over 21 years. They have helped millions of customers and provided £26 billion in compensation. With a focus on excellence, empathy, and protection, they have made a real difference in the lives of their customers.

🚀 Join their dynamic team as a Contact Centre Specialist and be part of an organisation that truly makes a difference! 🚀

#CustomerService #Finance #London #JobOpportunity #CareerGrowth

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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