AddressLocation of Role: Chelmsford
Advert Closing Date: 01/04/2024
Starting Salary: £27,789.00 (pro-rata for part-time vacancies)
Part/Full Time: Full Time
Contract Type: Permanent
Working Pattern: Mon-Fri
Weekend/Evening Working: No
Contact Management Command is the Engine Room of Essex Police, as the initial point of contact for members of the public, external agencies and police officers and staff. Contact happens across all types of diverse communication channels.
This is an exciting opportunity for you to undertake the role of Digital Operations Lead in Contact Management Command. You will deliver continuous improvement in digital contact for the command exploring future opportunities and working collaboratively with partners externally and internally.
You will also support in development across digital contact solutions and technology and future options to the command team.
You will be able to demonstrate experience of harnessing technology and working collaboratively to deliver a highly professional service, focused on what’s best for the public.
You should provide evidence in the following areas in your reasons for application:
- Provide evidence of making best use of technology to improve service delivery.
- Provide evidence of working with and influencing others to achieve a common goal.
- Provide evidence of your experience of working with a range of communication channels.
It is desirable that you can also provide evidence in the following areas:
- Provide evidence of your commitment to the importance of Diversity, Equality, and Inclusion
This opportunity would suit a highly-motivated and innovative individual.
Essex Police offer agile working which allows some flexibility in terms of work arrangements. Due to the operational nature of this role, it will be predominantly office based within an office-based team. Some travel may be required to other police sites to discharge duty.
Essex Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £29,874.00.
For the full job description please click here.
Your application is shortlisted on the content provided within the 'reason for application' section, which is limited to 9000 characters. Within your answer please refer to the criteria stated in this job advert and include any experience, skills and abilities you feel you have that will make you suitable for the role. Please ensure you provide as much detail as possible as insufficient information may mean that you do not meet the shortlisting criteria.
All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.
Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833.
Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.
This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applicants must have lived in the UK continuously for the past three years.
Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.
