Contact/Call Centre Advisors

Contact/Call Centre Advisor

Edinburgh

12 months contract

£12.22 per hour PAYE

Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

My client is one of the world's largest custodian bank and securities services company. Businesses, communities and global economies rely on them because they prioritize client experience, collaboration, innovation and resilience. As the "bank of banks," their unique perspective, informed by one of the largest datasets in the world, powers the financial industry. They understand the best way to succeed at anything is to Consider Everything. Guided by values and behaviours focused on excellence, integrity, diversity and leadership, their global team brings unique perspectives, experiences and skills to pioneer a new generation of financial services.

They a looking for a number of Contact/Call Centre Advisors to join the team on a 12 month contract. You will be hybrid working being office based 3 days a week and 2 days from home, working normal office hours 9-5.

Daily Tasks include

• Replies to all shareholder queries received by phone, email, letter or webchat. 80% of the role is phonebased and the other 20% is investigating cases.


• Places telephone trades in accordance with instructions received.


• Replies to straightforward questions about shareholder accounts and provides more advanced technical assistance.


• Answers are fast, efficient, and accurate.


• Investigates errors in shareholder accounts and statements.


• Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures and replies to shareholder once issue resolved.


• Reviews daily open items to ensure proper follow-up and closure.


• Accountable for the quality and completion of own work.

Skills and background

• High school/secondary school or the equivalent combination of education and background.


• Similar background in contact centre or client service preferred.


• Confident using basic Microsoft Office packages.


• Professional attitude


• Good organisational skills

Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.