Content And Pr Officer

About the role

Cornwall Housing is changing. We want to be better.

We’re working hard to transform every area of our business so that we can improve the services we provide to our customers. It’s a big ask and we need talented and determined people to help us achieve our goals. An important part of our improvement involves how we communicate and engage with our residents and other stakeholders. To help us deliver this work, we’ve created the new role of Content and PR Officer.

This crucial new role will:

• Plan and PRoduce campaigns and public relation opportunities to promote the business including developing proactive press releases.
• Lead on responding to reactive enquiries from the media, liaising with colleagues in Cornwall Council to produce appropriate responses.
• Provide senior managers in the business with sound advice in relation to managing the organisation’s public profile, including media interview techniques.
• Coordinate the development of good photographic and video content to support staff, resident and stakeholder communications.
• Create regular digital and traditional communications content in line with the organisation’s brand and tone of voice to enhance reputation and build trust.
• Undertake research internally and externally and interview residents, staff and contractors to develop user focused content to create leaflets, articles, web stories and instructional videos.
• Lead on the development of the content for customer magazine and email newsletters for residents and stakeholders, supported by the Communications Coordinator.

To be successful, you'll be:

• Communications, marketing, or journalism qualification to degree level or equivalent demonstrable experience
• Demonstrable knowledge and understanding of effective communications across multiple channels in a social housing or similar service-related environment
• Understanding the principles and PRactices of Social Housing operations, community support networks and the welfare system
• High IT literacy and experience of using Microsoft Office and other digital content IT systems for presenting and PRoducing information

When you come to work for Cornwall Housing, you are joining an organisation that genuinely appreciates your skills, experience and judgement. We’ll listen to you and take heed of your expert opinions when making changes to our business. Make no mistake, it will be a challenge. But that’s balanced with high job satisfaction, a real sense of achievement and genuine opportunities to make changes for the better for a social value organisation.

Please see the role profile for full information and understanding about the opportunity.

Our offer to you

Salary - £25,075

Permanent, full-time (37 hours per week)

Hybrid working – mostly working from home with regular trips to head office in Bodmin and in the community as required

If you decide to make the leap and join our team, you will also have an employee benefits package that includes:

• Local Government Pension Scheme
• 23 days annual leave plus bank holidays (rising to 28 after 5 years continuous service), plus option to purchase additional leave
• Family friendly policies
• Business flexi time – with 2 days per month flexi leave allowed!
• Investment and support in your continuous training and development

Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check.

To apply
It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV.

Closing Date: Sunday 14 April 2024 (midnight)

Interviews are planned for 23 April 2024

For a discussion about the role, please contact Emma West, Communications and Engagement Manager by email on communications@cornwallhousing.org.uk

INDCHL

Job Type: Full-time

Salary: £25,075.00 per year

Benefits:

• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Bodmin

Reference ID: 2191