Continuous Improvement Project Manager (Housing Repairs)

Starting salary: £47,394 - £54,222
Job level: Level 4 , Zone 2
Hours per week: 36
Contract type: 1 year fixed term contract
Closing date: 13th June 2024
Interviews to be held: Week commencing 24th June
Alternative flexible working options available/open to discussion
Adecco Public Sector is proud to be working with the London Borough of Camden, seeking to appoint a Continuous Improvement Project Manager (Housing Repairs).
The role

As the Continuous Improvement Project Manager, you'll be pivotal in systematically gathering, analysing, and disseminating insights from our project experiences. Collaborating closely with diverse teams, stakeholders, and subject matter experts, you'll pinpoint key lessons, best practices, and areas for improvement.

Reporting to the Repairs & Operations Service Delivery Team Leader, you'll serve as the bridge between the operations and the voices of the residents. Your deep understanding of data will empower you to deliver findings to various stakeholders, including senior staff members, ensuring informed decision-making and proactive improvements. You will work closely across property customer services engagement and operations.

This role offers a unique opportunity to drive organizational growth and foster Continuous Improvement. If you're ready to embrace this challenge and make a meaningful impact, join Camden as their Continuous Improvement Project Manager and help them seize every opportunity for progress.

Example outcomes or objectives that this role will deliver:

• Collaborate with project teams to identify lessons learned throughout the project lifecycle.
• Facilitate lessons learned sessions and workshops to capture insights, best practices, and challenges encountered.
• Document lessons learned in a structured format, including causes, impacts, and recommended actions for improvement.
• Analyse lessons learned data to identify trends, patterns, and recurring issues across projects.
• Synthesize findings to extract actionable insights and recommendations for organisational improvement.
• Survey potential complaint work to find a resolution. Provide accurate reports for case management, reporting on repairs and ensure solutions are provided.
• Conduct root cause analysis to understand the underlying factors contributing to project outcomes.
• Establish and maintain a centralised repository for documentation of lessons learned.
• Develop and implement processes for categorising, tagging, and organising lessons learned data.
• Ensure accessibility and usability of lessons learned knowledge base for relevant stakeholders.
• Prepare reports, presentations, and other communication materials to disseminate lessons learned.
• Share insights and best practices through workshops, training sessions, and knowledge-sharing platforms.
• Collaborate with Project Managers and leadership to integrate lessons learned into project planning and execution.
• Monitor the effectiveness of lessons learned initiatives and make recommendations for improvement.
• Proactively identify opportunities to enhance lessons learned processes and methodologies.
• Stay abreast of industry best practices and emerging trends in lessons learned management.

About you

You'll possess a wealth of experience in customer service, demonstrating a proven track record of excellence and flexibility for individual need. You'll exhibit outstanding data gathering and analysis skills, with a proficiency in tools such as Sharepoint, Qliksense, and BOXI/Power BI considered advantageous. Additionally, you will possess a solid technical foundation and exemplary interpersonal abilities, enabling you to operate effectively both independently and as part of a team. Previous experience in a high-volume maintenance/void environment is highly desirable, along with a comprehensive understanding of the health and safety responsibilities associated with maintenance services. Strong planning and organizational skills are essential, coupled with excellent proficiency in IT, including Excel and the Microsoft Office suite.

Work Environment

Repairs delivery is a high-volume, fast-moving environment that can regularly involve high pressure. Flexibility, adaptability, and the need to make decisions quickly are vital as priorities frequently change and information is updated in real time.

You will be required to work flexibly to manage and support service delivery between these hours, which may include changes to working times/patterns to deliver effective service.

Sounds like the role for you

We would love to hear from you and have the opportunity to talk to you at greater length about the role. Please apply online today.