Contract Administration Support

The Company:

Dodd Group was formed in 1947 in Shropshire and has remained a privately owned family business ever since.  With an unrivalled reputation within building services, we offer a comprehensive electrical and mechanical design, installation and maintenance service across many sectors.

The role:

We are seeking a Contract Support Administrator to assist with delivery of our prestigious Warwickshire Partnership. Working primarily from our offices based in Nuneaton and using a bespoke diary management system, to effectively schedule works to provide a quick and efficient service in ensuring client concerns are attended and completed within the agreed timeframe.  This is a fast paced and busy working environment, dealing with inbound and outgoing calls and maintaining databases and engineer’s information and diaries as required.

As the Contract Support Administrator, you will liaise with and co-ordinate the team, the engineers and sub-contractors to deliver works on time and on budget. You will oversee the investigation of complaints and respond to queries for clients and staff swiftly and effectively, offering resolution with minimum impact on service delivery.

You will be the first point of contact between the client and the engineer or contractor; assist with the delivery of management information and attend team meetings and assist with KPI information and maintaining data for reporting.

You will need:

You will have previous experience of working alongside a team; you will be able to prioritise your work and act on your own initiative if required. IT skills (basic packages) and strong communication skills are essential. Knowledge and awareness of contract PPM and reactive maintenance within a fixed-price facilities management contract is desirable but not essential.

The Package:

You will be working for a company that will offer you a structured opportunity to progress your career and offer continued support and training. You will receive a competitive salary, life cover, private health, pension, 21 days per year annual leave (plus public holidays) increasing with service.

You’ll be working in a friendly, inclusive environment where people understand the value of their contribution and are encouraged to recognise a job well done. You’ll be part of an open, engaged culture where everyone has a voice and the opportunity to get involved, as well as make a real difference.

Dodd Group is an equal opportunities employer

Dodd Group is a  Forces Friendly employer