Contract First Line Support Engineer

Title: Contract 1st Line Support Engineer
Office Location: Kettering (Monday to Friday - 09:00-17:00)
Duration: 1 month (with potential for rolling monthly extensions)
Contract Type: Inside IR35
Key Responsibilities:

• Provide BAU IT support for Kettering warehouse, London office, and remote users.
• Triage, diagnosis, & support service desk support calls
• Adhere to existing and new IT services policies and procedures.
• Provide end user support across multiple devices, including, but not limited to
  • Windows 10/11 configuration and support
  • MacOs configuration and support
  • Active Directory & Group Policy
  • Office 365, Azure or SharePoint adminsitration is desirable but not essential.
• Installation of authorised software to end user devices.
• Hardware and user onboarding, off-boarding and de-provisioning.

Essential Skills & Experience:

• Proven experience in a service desk BAU environment
• Windows and Mac operating systems
• Strong troubleshooting and problem-solving skills.
• Ability to work both independently and as part of a team.
• Excellent communication, customer service and interpersonal skills.
• Previous experience in a similar role.

If you are suitable and interested in this opportunity, then please apply or send your CV directly to

Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.