Technical Support Engineer

Locations:

Northampton, Northamptonshire

Salary:

£30000 - £40000 per annum

Description

Are you looking to join a family business?

Do you enjoy being a part of business growth?

Would you like to have full autonomy in your role?

Then you need to read the below!

Impact are currently recruiting for a skilled and experienced Technical Support Engineer provide technical assistance and support for an exciting business who are transforming the industry of perimeter protection solutions. The Technical Support Engineer will play a critical role in ensuring the optimal performance and functionality of our systems, as well as delivering exceptional service to our clients.

Salary: £30,000 - £40,000 (will consider junior, but happy to pay up to £40,000 for candidates with industry experience)

Location: NN6 Northampton (Own transport will be needed)

Hours:

Responsibilities:

• Be the primary point of contact for technical enquiries and support requests.
• Provide remote troubleshooting and diagnostic assistance.
• Conduct thorough analysis and root cause identification of technical problems.
• Collaborate with the companies other teams including engineering, product development, and sales.
• Assist with the installation, configuration, and commissioning of technical equipment.
• Maintain technical documentation.
• Performance review of remotely monitored CCTV systems.
• To attend sites to carry out small works.

Required Experience:

• Experience in Technical Support or engineering role, preferably in the field of security systems or industrial automation.
• Strong understanding of electronic systems, network infrastructure, and software applications.
• Proficiency in troubleshooting and diagnosing technical issues.
• Must have excellent problem-solving skills.
• Effective communication skills.
• Customer-focused.
• Ability to work independently.
• Willingness to travel to customer sites for on-site service.

If you want to find out more about this role then please apply with an up to date CV and we will be in contact. Impact are working on behalf of a client. If you do not hear back within 48 hours of your application please assume you have been unsuccessful.