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Form of work
SalaryWhat you'll be doing:
We're currently recruiting a dedicated Contract Manager to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 40 hours per week.
As a Contract Manager, you will lead and develop winning teams of departmental managers and frontline teams to provide exceptional service to our clients and customers and deliver great results for ESS. Take responsibility for the delivery of all contracted services, particularly the successful management of the outputs of each of our strategic partners and sub-contractors. Promote the reputation of ESS and ensure that every opportunity is taken to improve service standards and levels of customer
More about the role:
Your key responsibilities will include:
- Manage client and contractual relationships effectively in a highly commercial manner ensuring compliance with company policies and ensuring that safety is placed at the forefront of all activities
- Drive foodservice and support solutions that exceed new and existing customer requirements and are built around a commitment to continuous improvement, a drive for greater efficiency and operational excellence
- Ensure that the site implements all relevant HSE procedures, including HACCP, Risk Assessments, accident and incident reporting and HSE training.
- Ensure that all appropriate HSE Information, instruction, training and supervision is provided to all employees to enable them to carry out their work safely and effectively
- Build enduring, productive and effective site level relationships with DIO and single service clients
- Review own unit contract performance, identify improvements and ensure contract compliance to exceed client and customer expectations
- Deliver budgeted profit for the site by leading departmental managers in delivery of their financial targets
- Ensure budgets are understood and that departmental managers are held to account for their performance, all in unit/above unit costs are continually analysed and managed and measures identified to deliver efficiencies
- Fully understand the delivery model for each of the activity streams operating within the site and continuously seek means for improvement to enhance customer satisfaction
- Commit to service excellence, embed the ESS Way throughout the site and, working with the Regional Manager and HRBP, ensure the existence of an effective training and development programme; act as an advocate for the ESS Way programme and continuously demonstrate the behaviours expected of a site General Manager
Who you are:
Our ideal Manager will:
- Previous experience in contract catering
- Experience of leading and managing teams to deliver results
- Track record of growing sales and retaining business
- Excellent written and oral communication skills
- Strong leadership with the ability to motivate and engage teams
- Ability to liaise with colleagues, customers and clients at all levels
- Quality and process driven with particular focus on delivering results
- Compliant with Company policies and procedures in line with client agreements
- IT Literate (MS Office, Email)
