Contract Manager

Introduction

Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future:  connecting us, our clients and our planet.

We are looking for an enthusiastic and experienced Contract Manager who will be responsible for managing the contract at site level by delivering high levels of service and building relationships between Elis and the customer. They will also liaise closely with the nominated representatives to drive in-life contract efficiency by making suitable recommendations for improvement and proactively identifying cost saving initiatives through improved linen utilisation.
They will also be responsible for identifying business growth opportunities and along with the rest of the site management team will ensure optimal delivery on expectations.

Role responsibilities and summary

• Drive service excellence through close co-operation with Facilities Management representatives    
• Facilitate regular review meetings and on site quality checks with designated contacts, constantly seeking out opportunities to improve systems and procedures    
• First point of contact for day to day issue escalation    
• Undertake regular customer satisfaction appraisals.
• Maintain effective communication with the customer on all agreed actions to ensure that any issues are resolved to their satisfaction.
• Install MyElis and HHD in all locations with refresher training as required
• Complete monthly review meetings including taking minutes and assigning action plans plus pulling together powerBi reports and measuring service against KPI’s
• Supporting on CFR audits and managing / following up on action plans
• Tracking usage and spend against expected and ensuring correct prices are being charged
   

What will make you stand out?

• Excellent communication skills (verbal and written) and the ability to build good customer relationships within the NHS and Facilities Management environment
• Highly customer focussed
• Pro-active and solution oriented
• Ability to make decisions
• Time management and organisational skills
• Flexible and able to react quickly to the needs of the customer & Elis
• IT literate
• Proven commercial management acumen
• Experience of working within the NHS or Facilities Management environment is preferred

What's on offer?

Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able offer, and encourage career growth, and have national coverage to facilitate ambition.  

In addition we offer:

•    Competitive Salary of circa £37,000.00 plus bonus
•    33 days holiday per year
•    Company Pension
•    Private Medical
•    Working with a great team