Address
Form of work
SalarySwansea
Contract Support
Monday – Friday -£24,000
COMPANY PROFILE
- Leading FM provider worldwide
- Over 70,000 employees
Purpose of the Job
- To provide exceptional customer service and business support to contribute to the continued growth and success of the Business.
- The purpose of the Contract Support is to support the Lead Contract Support with all aspects of the contract. Take ownership and co-ordinate the day-to-day reactive tasks.
Main duties and responsibilities
- Review and ensure that Finance Sheets are kept up to date and all quoted works are quoted in a timely manner
- Communicate with client throughout the process of the quoted works being completed from initial raising and acceptance right through to customer satisfaction after works are completed.
- To provide cover for the Contract Support Team during training/annual leave/sickness
- To ensure the timesheets for the engineers are posted on a timely basis before the weekly cut-off and ensuring the accuracy of the data input
- To ensure that Observations are raised on Harbour in a timely basis and send status reminders to the team throughout each month
- Undertake general office duties relating to the contract including:
- Correspondence and filing
- Stationery ordering and administration
- Subcontractor’s administration
- Toolbox Talks/Legislation process updates within logbooks
- Archiving
- Contract escalation process.
- Updating of sub-contractor emergency contact details
- Ordering of engineer’s uniform
Skills/Experience
- A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
- Good PC based skills, with experience in Microsoft Applications – intermediate to advanced level
- Ability to work independently and with minimal supervision.
- Team Player
- Previous experience of a customer-facing role.
- Some financial experience would be an advantage.
