Address
Form of work
SalaryRole Purpose:
Working in support of the Account Director, Account Manager and Contract Delivery Managers, the Account Administrator is responsible for completing a range of administrative tasks to support the delivery of one or more contracts serviced by Integral Mobile Engineering. The administrator will interact with the wider Integral business functions and suppliers to ensure the contract is delivered safely and in compliance with its core requirements.
Main Duties & Responsibilities:
• Drive and deliver KPI Performance for Account.
• Liaise with sub-contractors/suppliers to drive completion of open work orders.
• Liaise with internal engineering/CSC teams to drive completion of open work orders.
• Raise purchase orders to appropriate suppliers as required.
• Create quotations for work and upload onto client/internal systems.
• Update Integral CAFM system with relevant updates.
• Update client CAFM system with relevant updates
• Liaise with client site personnel to arrange site attendance for completion of works.
• Monitor completion of planned work orders for the account
• Attend regular meetings with clients and provide updates on work order status.
• Attend regular meetings with key suppliers to drive updates on open work orders.
• Attend and Participate in Daily/Weekly Internal meetings.
• Review work orders raised/closed in previous days and modify/adjust as required to ensure compliance with client specific requirements.
• Prepare PPM injection templates each month and ensure these are uploaded in a timely manner.
• Raising new work orders on Integrals CAFM system
• Uploading of supplier paperwork onto Integral and Client CAFM systems
• Interrogation of Integral/Client CAFM system to identify current status of work orders.
• Interrogation of Integral/Client CAFM system to answer queries in support of the finance team to drive invoicing of open work orders.
• Provide regular reports to Contract Delivery Managers, Account Managers and/or Account Directors on progress of activity and task completion.
• To prepare and issue predefined reports, which form part of the contract and customer requirement in the governance of the account.
• Other ad-hoc administration activities.
Continuous Improvement - right first time, root cause analysis, process improvement
Essential Qualifications, Qualities & Experience:
• Industry relevant qualifications
• Able to build positive relationships with Client to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships.
• Communicate using appropriate styles, methods, and timings
• Role Model enthusiasm and energy about their work and encourages others to do the same.
• Demonstrate resourcefulness when acquiring additional professional expertise.
• Use tact and diplomacy to exchange information and handle sensitive issues.
• Project a professional demeanour with colleagues, clients, and their customers.
• Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
• Excellent interpersonal, written, and verbal communication skills.
• Self-motivated and capable of leading and inspiring a national Team.
• Able to maintain an objective and positive focus through periods of high and sustained work pressure.
Employee Benefits:
• 24 days holiday plus bank holidays (pro rata into shifts for shift workers)
• Ability to buy and sell holidays - buy 5 days & sell 2 days
• Life assurance
• Auto-enrolment company pension scheme
• Employee Assistance Program (EAP)
• Cycle to work scheme
• Purchase an electric vehicle via salary sacrifice
• Employee discounts with various brands
• Learning and development programs, training and career opportunities.
