Contract Support

Looking for an exciting opportunity to join a rapidly growing business? Due to some significant business wins we’re on the lookout for a talented Contract Support professional to join us.

ABOUT THE ROLE

Reporting to the Contract Manager, the main features of the Contract Support role are to provide an exceptional customer service and operational support, contributing to the continued growth and success of the business. Understanding, anticipating and delivering to customer and commercial needs, achieving great results within quality and time constraints. To provide a comprehensive and flexible contract administration service to the business and your Contract Manager.

RESPONSIBILITIES INCLUDE:

• Obtaining a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and not outside of this.
• The management and control of all financial and commercial aspects of the contract including the management and reporting of:
  o Contract Variations
  o Contract Amendments
  o Profit & Loss Accounting
  o Purchase Order Management
  o Work in Progress (WIP)
  o Debt Management and Recovery
  o Billing preparation and Invoicing
• To receive a Quote request, work with the engineering team and/or contractor to price, submit, gain approval, raise the relevant POs, allocate resources, plan, complete and invoice.
• To maintain and update manual and computer records relating to areas of which Linaker are responsible.
• Providing support to the client and answering non-reactive calls and emails in a professional and timely manner.
• To prepare and issue predefined reports, which form part of the contract and customer requirement such as Periodic Reports, SLA and KPI figures.
• To administer quality management system documentation and ensure compliance.
• Export timesheet data from the Computer Aided Facilities Management (CAFM) system and expense data from the Expense Application. Review, report and transfer the relevant values to Payroll for Payment.
• To manage the completed CAFM tasks in line with Engineers’ timesheet data, to maximise the value of each task completed by Engineers.
• To manage and report on the undertaking of staff training, Toolbox Talks (TBTs), allocation of tools, vehicles, uniform and PPE.
• To maintain and enable a full auditable trail with, for example but not limited to new starters, leavers, general staff changes, contact details, invoices, timesheets, material orders and goods received notes.

OUR IDEAL CANDIDATE:

• Previous experience in a similar position, providing outstanding Contract Support to clients & colleagues
• Driving licence and happy to travel
• IT Literate and confident learning new systems, including Financial packages
• Proficient in the use of MS Packages, particularly MS Excel
• Good understanding of M&E processes & terminology

This role is hybrid (2 days at home, 2 days in the office and 1 day likely to be out on site with clients), 0800-1700, Mon-Fri with a salary of £26,000-£28,000 dependent upon relevant experience.

Get in touch now for more info!