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SalaryWe are currently recruiting for 2 x Contracts Co-Ordinators for our very well-known client based in Milton Keynes.
Immediate start available!
Salary: £24,000 per annum
As a member of this growing team, you will be working closely with the Designers & Account Management teams and will be responsible for offering a high quality and personalised service to existing customers.
You will deliver administrative support to ensure that customers journey, experience or expanding their product range, is seamless and efficient. Allowing the account managers to build great partnerships and our design team to produce the best possible results.
The Role:
- Responsibility for administering product orders, making them live on the website.
- Remain in constant communication with a team of account managers and work closely to deliver sales support.
- Liaising with internal technical teams to ensure that the process of a 'going live’ is a smooth one.
- Liaising directly with the customer, and holding proactive and supportive conversations to capture relevant brief information, guide the customer through the relevant assets required to design the highest possible quality that meet customer’s needs and are compliant with external regulations.
- Prioritise and organise incoming requirements from customers and Account Managers to ensure all elements are in place, and ready to upload and set live on the website.
- Any other administrative/support tasks as required.
- Handling, triage and responding to incoming questions and updates about in progress orders
Required Skills & Experience:
- Clear and strong communicator in both written and verbal formats, who is confident in speaking to the many different people on the many levels of business to build a strong rapport and manage expectations with demanding customers.
- Is empathetic and caring to customer needs and expectations, believes 'good enough is never good enough’ and keeps a sense of the goals and direction of the business.
- Prides themselves on being a passionate, energetic and self-motivated individual
- Has solid IT skills including Excel, Word and ideally CRM databases.
- Is a keen problem solver with a desire to take ownership to resolve issues, challenge ideas, and ask questions.
Please apply now with your CV or contact Jade at Somnium Recruitment for more details!
