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Form of work
SalaryAs Contract Manager, you will be responsible for the below:
To manage a portfolio of clients, ensuring that customer requirements are fully met and that the business operates in a safe, efficient and profitable manner in line with budget expectations. To manage the performance, both operational and commercial, of third party carriers and agency drivers.
Contract Management
- Ensuring that necessary relationships with customers and other departments involved in the delivery of the business objectives, including safety and service excellence are successfully developed and maintained
- Maintaining an awareness of client volumes and engaging with the resource team to ensure that sufficient resources are in place to service the clients business needs
- Identifying customer service trends and develop / implement both proactive and reactive action plans to improve performance
- Managing the commercial relationship with the clients, and ensure that all commercial elements of the contracts are applied in a timely and accurate manner, including invoicing and contractual variations as necessary
- Personally developing multi-level relationships with key customer contacts which will enable the company to be positioned correctly and win profitable opportunities in line with its strategy for the business
- Seeking out and implementing continuous service level improvements, cost saving and optimisation initiatives; conducting formal periodic reviews with all clients and acting as a point of escalation for any client concerns
Carrier Management
- Agency and subcontractor (Suppliers) management - negotiate and agree fair and competitive rates, and ensure that all invoices and charges are agreed and paid in a prompt manner
- Develop strong working relationships with Suppliers
- Conduct regular reviews and audits to ensure Suppliers deliver the highest standards of safety and service performance
- Ensure Suppliers adhere to the appropriate company policies and agreed service level agreements
- Design and conduct tenders for Suppliers, agreeing contract terms and SLAs
Qualifications, Skills & Experience
The successful candidate will have proven experience in client management in the transport sector, experience of managing suppliers/subcontractors/agencies and be an excellent communicator
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
