Control Room Operator

Control Room Operator x 3.5

Salary: £30,178 - £32,620 (+ 10% Shift Allowance)

Hours: 37 hours per week x 3 (full time)

18.5 hours per week x 1 (part time)

Rotational basis, Monday through to Sunday, with a requirement to work weekends and bank holidays – shift pattern 5.30am – 2pm, 1.30pm – 10pm, 9.30pm – 6am

Location: Office based – Stowlawn, Wolverhampton.

Job Type: Permanent

Overview:

We have an exciting opportunity for four individuals to join us in the role of Control Room Operator.

Key Responsibilities:

• Be competent in the use of the various platforms within the Control Room to include but not restricted to CCTV, Door Entry. Telecare, Out of Hours calls
• Play a key role in supporting teams to ensure customers live in a clean, safe, and secure environment.
• Escalating incidents across the city to internal teams and emergency services and supporting them with statements and evidence
• Provide an efficient and professional response to inbound calls coming through on our city-wide Out of Hours system and from customers using their Telecare personal alarm system.

About you:

• Can you demonstrate significant experience in delivering excellent customer service including over the telephone?
• Are you able to employ an empathetic approach to customers?
• Do you have a positive can-do attitude?

Our organisation:

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity:

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.

We reserve the right to close this advert prior to the advertised closing date, should a large number of applications be received.

Reports To: Customer Experience Team Leader

Closing date: 9 May 2024

Interview date: 20 May 2024

Contact for an informal discussion / more information:

Michael Hough

07816 085086