Control Room Operator

Job Description:

We have an opportunity in our Command & Intelligence Centre at Team Valley, Gateshead. A valid SIA/CCTV license and driving licence are essential, an SIA Security Licence will be required but not essential at this point as enrolment onto the course will be supported. You will work on a 4 on 4 off rota covering nights and weekends.

Main Responsibilities:

• Acting as the first line of inbound and outbound communication for ASEL Risk and Intelligence operations 24 hours per day, 7 days per week.
• Tactical coordination and despatch of alarm response drivers and other assets when required following alarm activation and recording all detail on the ARK software.
• Scheduling Security Officers and managing lone workers based on available data and risk.
• Monitoring and proactively operating CCTV systems and responding to risks as per assignment instructions.
• High visibility security patrols on foot and in a vehicle – reporting and dealing with any issues that may arise
• Client open up/lock down
• Providing remote access control for ASEL customers
• Controlling and issuing keys – Key holding
• Maintaining CIC administration processes and data processing activity including identification of risk and mitigation strategies
• Provide radio communication leadership across multiple national clients and ASEL security assets
• Support a culture of continuous improvement and quality management
• Utilisation of cutting edge modern technology such as drones – training will be provided
• Internal and external online incident reporting

Shifts:

4 on 4 nights with regular overtime available. Night Shifts - 19.00 - 07.00

Relief working 12 hour shifts, shifts would be anything from 12 Hours to 60 hours per week

Benefits of working with ASEL:

• SIA Licence Renewal ·
• Auto enrolment pension scheme ·
• Investment into training ·
• Perkbox incentive scheme which includes discounts and an employee assistance programme. ·
• Company uniform provided
• Applicants must be able to provide a full 5-year checkable work or back to school history.
• Should you be selected to attend an interview, please ensure you bring your right to work documents and a recent proof of address